Driving IT Projects with Precision

At Durham County’s Information Services & Technology (IS&T) Project Management Office (PMO), we are committed to ensuring the successful execution of IT projects across all county departments.

Our Division Specialization

Resource Management

Our PMO ensures that the right resources are allocated to each project, maximizing efficiency and effectiveness.

Planning & Execution

We offer end-to-end project management, from the initial planning phase through to execution and delivery.

IT Governance

Our team manages the IT governance process, ensuring that all projects are aligned with the county’s strategic priorities.

Get Started with Your IT Project

Ready to kick off your IT project? Start by submitting an IT Project Request Form. Our team will guide you through the intake process, from initial review to final approval and scheduling.

Empowering Durham County Through Technology.

Empowering County Departments with Cutting-Edge IT Project Management

New IT projects needing significant time and IS&T collaboration must follow a structured intake and evaluation process managed by the IS&T Project Management Office (PMO).

Below you will find a brief overview of the process, link to the request form, and resources for getting help.

Please note that submitting the IS&T Project Request Form does not constitute acceptance of a project. Rather, the project request process is meant to promote equity and transparency among our stakeholders by employing the same selection criteria and review procedure across all submissions.

Transforming Ideas into Action with Proven IT Expertise

The IS&T PMO is dedicated to delivering IT projects that drive innovation and support the future growth of Durham County. With our expertise and commitment to excellence, we help departments across the county achieve their technology goals.

How Do I Get Started?

To initiate your IS&T IT project request, please complete the IS&T Project Intake Form. Questions regarding the process described above should be directed to your IT Business Liaison OR Contact the IS&T Project Management Office (PMO) IST-PMO@dconc.gov.

01

Submit Your Request

Obtain sponsorship and other materials; complete IS&T Project Request Form.

02

Review Process

Discuss your request with the IS&T PMO for an initial review.

03

Approval & Scheduling

PMO evaluates the project, and if approved, resources are assigned and scheduling occurs.

Help Resources

If you have a trouble submitting your project request or completing the IS&T Project Intake Form, please submit a ticket via DCo ServicesHub.

IT Governance

IT Project Resources

IT Project Submissions

IT Projects

What is the IT Governance Review Process?

The IT Governance Review Process is a process to ensure effective evaluation, selection, prioritization, and funding of competing IT investments.

Who makes up the County IT Governance Review Committee?

The IT Governance Committee includes the following: County Manager, County Manager’s Senior Leadership team plus the Directors for Budget, Finance, Human Resources, and Information Services & Technology.

How often does the IT Governance Review Committee meet?

The IT Governance Review Committee meets once a quarter each Fiscal Year.

What resources are available to help me better understand the PMO methodology for managing IT projects?

Resources reflective of PMO methodologies can be found on the PMO Resources page located on the top navigation menu.

What is a project?

A temporary endeavor designed to produce a unique product, service or result. All projects should go through an assessment and requirement analysis. Typical characteristics of an implementation project (medium to large IT projects):

Includes an assessment
Requires more than six months of effort
Requires committed resources from more than one IS&T divisions
Will result in process change and/or organizational change
Involves external vendors
Strategic or critical to security/operations of the County
Must be delivered within a specific timeframe

What is the purpose of the IS&T project submission process?

The purpose of the IS&T project submission process is to ensure all project requests or proposals are captured and reviewed. It helps ensure that approved projects align with the county’s available resource capacity and overall strategic goals and initiatives. The submission process also helps to identify potential risks and issues that may impact project success.

Who is eligible/qualified to submit an IT project proposal?

The request can be submitted by employees, managers, etc. with prior approval from the department director.

What do I need to consider before I submit an IT project proposal?

The requestor should consider the following: total cost of ownership (if cost is involved), budget, business goals, resources that will be required within the department to support the project, any additional resources needed once the project is completed, and timeline associated with implementation.

What are examples of IT projects (What types of projects would qualify for submission to the intake process?)

Examples of IT projects are Software Development and Deployment, Infrastructure Upgrades and Migrations, Data Management and Analytics, IT Security Initiatives, System Integrations, Business Process Automation, and Mobile/Web Integrations.

What would not constitute an IT project?

Not all technology-related endeavors qualify as an It project. For example, routine technology maintenance, such as software updates, hardware replacements, or troubleshooting user issues, may not be considered an IT project. Similarly, activities like basic system administration, help desk support or daily operations management typically fall outside the scope of IT projects. Furthermore, initiatives that do not involve the development, implementation, or significant modification of technology systems, such as pure research, training programs, or business process optimization efforts that do not heavily rely on technology, may not be classified as It projects.