Completed Projects FY 2025-2026
DCONC.GOV Replacement/Redesign Project
Project to revitalize and transform the Durham County DCONC.gov website as part of a strategic modernization initiative.
DCo Lifecycle Replacement
Project to develop a centralized dashboard providing ongoing status of the County’s lifecycle replacement program, including laptops and desktops, with departmental schedules for quick reference.
Phase II Northwoods for Child Support and Expanded Reports/Workflow
Project to expand Northwoods Case Management to Child Support and enhance workflows, reporting, and eCourts automation across Child Welfare and Aging Services, improving efficiency, document management, and data transparency.
DR/Secondary Data Center Project
Project to implement a managed Disaster Recovery solution through partnerships with multiple vendors setting up a secondary data center off-site and addressing the backup modernization through a cloud solution.
Laserfiche Upgrade
Project to upgrade Laserfiche version 10.4 to version 11 in order to take advantage of new functionality and features and security enhancements.
HR Dept SharePoint Site
Project to migrate the Human Resources departmental-related content from MyDCo to a departmental Sharepoint site, improving content accessibility, user experience, and collaboration tools.
LDO data request for Tax (City/County)
Project to develop a report from the LDO system that consolidates specified building permit data fields into a downloadable .csv format for integration with the NCPTS application, supporting a data request from the Tax Department.
Completed Projects FY 2024-2025
Ask Alex Implementation
Project to implement the Moveworks Platform for autonomous ticket resolution, integrating with MS Teams and ServiceNow to streamline support operations.
Bank of America Works
Project to implement Bank of America’s software for streamlined p-card coding, receipt attachment, approval processes, and integration with SAP to eliminate manual tasks and improve efficiency in expense management.
Foster Care Enhancements
Project to redesign the Foster Care payment system to allow issuing checks outside the regular cycle, addressing delays caused by system or human errors.
TaxScribe Software
Project to implement and integrate Tax Online Listing software with the Farragut NCPTS system to streamline property listing and assessment processes.
AVI Symphony
Project to implement software to monitor the health of conference rooms used by Durham County residents and employees, providing proactive alerts for hardware issues to ensure timely resolution before rooms are in use.
Phone Upgrade (NWN/CISCO)
Diversion Client Application
Project to develop a database for the Youth Home to manage client data, assessments, documents, resources, treatment plans, and follow-up information.
PRISM Compliance Software
Project to implement supplier diversity management software for tracking Tier 2 and subcontractor spending, enhancing outreach, contract compliance, and diversity goal-setting while improving transparency and reporting for stakeholders.
Bandwidth Assessment and Upgrade
Project to evaluate and upgrade network bandwidth at the Wastewater Treatment Plant to support the Engineering Department’s business and operational needs.
GIS Pilot Project
Project to implement and evaluate a standalone GIS solution for the Utility Division independent from existing City/County ILA for GIS (hardware/software).
Durham County Library Main Library AV Upgrades
Project to review and assess all rooms in the library building for audio-visual facility upgrades.
SAP Identity and Access Management Audit
Project to support preparation for the SAP Identity and Access Management audit, ensuring verification of access controls, monitoring processes, and GAGAS compliance for FY2024.
DSS Sharepoint File Organization Site
Project to assist DSS with organizing OneDrive file storage into divisions within their organization and host that in an easy to navigate SharePoint site for internal uses.
County-wide Audit Request for Contract Monitoring
Project to develop an Audit Survey solution using Jotform with a supporting database backend to collect departmental information on contract monitoring policies, methodologies, and documentation for the countywide audit engagement.
Preferred Name Initiative
Project to implement a feature set for automatically updating enterprise organizational charts with employees legal and preferred names.
EOC AV Room Development
Project to upgrade the control system in the EOC that controls the AV during events.
Cooperative Extension AV Room Development
Project to review and upgrade the AV in conference room 129 in the CoOp Ext building.
Completed Projects FY 2023-2024
Info-Tech: DCo ERP Solution Selection Phase I
Project to engage a consulting partner for developing a strategy and roadmap to replace or upgrade Durham County’s ERP system, focusing on integrating core functions like finance, HR, and procurement.
Polaris Integration
Project to migrate library data from a SirsiDynix-hosted database to a Polaris-hosted database.
PH Vaccination Form/App build
Project to create a form for public health employees to upload vaccination status, including tuberculosis and hepatitis, with a dashboard for tracking submissions and approvals.
Modifications to Software Procurement/Renewal Process
Project to revise the software purchasing and renewal process to improve communication, ensure use of ServiceNow forms, and eliminate time-sensitive email approval requests.
Gravity Acct Software
Project to implement Gravity, a cloud-based MS Power Platform, for automating and designing Durham County’s Annual and Popular Financial Reports without ERP integration.
YH Construction-Guardian RFID
Project to equip the new Youth Home facility with Guardian RFID security system, integrating wireless hardware and software to enhance employee compliance, defensibility, and productivity for a safer environment.
Redwood Convenience Site Renovation
Project to equip a newly renovated site with essential IT infrastructure, including networking, VOIP, and internet, to enhance customer experience, safety, and overall operations.
SpeakWrite (Transcription Services)
Project to implement SpeakWrite transcription service for use by social workers in Durham County’s Department of Social Services.
DCo Thrives Website
Project to develop a new DCo Thrives webpage.
Create new MWBE web page and registration form
Project to develop a new MWBE webpage and registration form for promoting minority and women-owned business participation in Durham County.
Installation of S2 & Video Surveillance
Project to install S2 and video surveillance systems at the Wastewater Treatment Plant.
Fleet Commander
Project to implement a web-based system for optimizing shared vehicle fleet usage, reducing costs, and improving the driver experience through online reservations and automated fleet management.
BitSight Security Monitoring
Project to implement BitSight security rating software.
Strategic P/CM- DCo Forward site redesign
Project to redesign the current Strategic Plan site for Durham County’s new Strategic Plan, DCO Forward 2029.
Transportation – Website
Project to revamp the Transportation Department’s public website for improved user experience and accessibility.
VA site redesign
Project to update the Veterans Administration’s site on Durham County’s platform, including public registration forms.
DCo On The Go Web section and Application Form
Project to create an application form and web pages for the DCo on the Go Bus.
HR Employee Mandatory Vaccination
Project to develop a form for public health employees to upload vaccination status, including tuberculosis and hepatitis, with a dashboard for tracking submissions and approvals.
Creation of DCo webpage for Durham United Habitat for Humanity
Project to create a website for Durham Habitat for Humanity.
Clerk of Superior Court- Website Creation
Project to create a web presence for NC Courts on DCONC.gov, ensuring a design consistent with customer preferences.
Completed Projects FY 2022-2023
Durham County EMS Medical Incident Review Database
Project to develop a database for Durham County EMS to track significant clinical concerns, featuring an intake form for supervisory staff and secure, HIPAA-compliant storage for event reporting, investigation, and follow-up.
Replace Phishing simulator to Managed Service
Project to replace the current Phishing Simulator with a managed service for improved security training in Durham County.
Precinct Official Management Application
Project to implement a system for managing temporary personnel at polling places and early voting sites, replacing the Volunteer Hub.
MS Bookings Service/Application
Project to create a MS booking application for the Register of Deeds.
Payroll: Online W2
Project to implement online W2s for employees.
PIO Next Request Public Records Portal
Project to configure the Next Request Portal for managing public records requests across Durham County.
HR Management Leave form
Project to develop an HR Management leave form.
Fire / EMS workflow Efficiency Project
Project to develop a system to streamline the permit process for Fire and EMS services, improving overall efficiency.
Elections Mobile App
Project to develop a mobile app for Durham County voters to access essential election information.
Child Welfare Laserfiche Forms Workflow
Project to develop a workflow for initiating forms with worker signatures, supervisor approval, and signature capabilities, with completed forms stored in Laserfiche.
Establish Secure portal to Receive Vendor Forms
Project to implement and build a secure financial portal.
Field App for Engineering
Project to custom build an app that automates the workflow for engineering inspections.
Contract Bid Intake Process- Finance
Project to create an application for vendors to upload documents for the bid process, used by the Finance Department’s Purchasing Division.
Medicated Assisted Treatment Implementation
Project to implement and track MAT (for substance use) with clients located at the Justice Center.
EMS OSMCT migration 2.2-23
Project to enable the OSMCT dispatch application on ambulances, integrating it with the city 911 center for improved emergency response coordination.
Contract Internal Tracking App
Project to develop an internal app for General Services to track contract requests, monitor expiration dates, and send notifications for recent submissions.
Changes to DSS mobile App
Project to improve the DSS mobile app by simplifying navigation, making it easier for the public to find services without needing to know specific programs.
CJRC- Data Sets & Database Creation
Project to transition from semiannual data extracts to a daily update system for AOC data, ensuring timely and accurate information via secure transmission.
Add Video Conferencing Capabilities to Admin II Conference Rooms
Project to equip Admin 2 conference rooms 126, 461, and 466 with video conferencing capabilities to support hybrid meetings. Project to build and implement a new website for the equitable well-being department.
B2G Now- Finance
Project to implement diversity management and compliance software for contracted services.